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Course Outline
Module 1 | Introduction | - |
---|---|---|
Unit 1 | Welcome | |
Module 2 | Face to Face Customer Service | - |
Unit 1 | What is Customer Service Face to Face? | |
Unit 2 | First Impressions | |
Unit 3 | Body Language | |
Module 3 | Communication Basics | - |
Unit 1 | What is Communication? | |
Unit 2 | Sending a Message | |
Module 4 | GDPR - About | - |
Unit 1 | What is GDPR? | |
Unit 2 | What is personal data and sensitive data? | |
Unit 3 | What is a controller and what is a processor? | |
Module 5 | GDPR - Main Principles | - |
Unit 1 | Main Key Principles | |
Unit 2 | Lawfulness, fairness and transparency | |
Unit 3 | Purpose limitation | |
Unit 4 | Data minimisation | |
Unit 5 | Accuracy | |
Unit 6 | Storage limitation | |
Unit 7 | Integrity and confidentiality (security) | |
Unit 8 | Accountability | |
Module 6 | Lawful Bases | - |
Unit 1 | Lawful bases | |
Unit 2 | What are the lawful bases? | |
Module 7 | Individuals Rights | - |
Unit 1 | Individual rights | |
Unit 2 | The right to be informed | |
Unit 3 | The right of access | |
Unit 4 | The right to rectification | |
Unit 5 | The right to erasure | |
Unit 6 | The right to restrict processing | |
Unit 7 | The right to data portability | |
Unit 8 | The right to object | |
Unit 9 | Rights in relation to automated decision making and profiling | |
Module 8 | Accountability Governance and Security | - |
Unit 1 | Accountability | |
Unit 2 | Security and Governance | |
Module 9 | End of Module Exam | - |
Unit 1 | End of Module Exam | |
Module 10 | Completion | - |
Unit 1 | Congratulations |