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Course Outline
| Module 1 | Introduction | - |
|---|---|---|
| Unit 1 | Welcome | |
| Module 2 | Face to Face Customer Service | - |
| Unit 1 | What is Customer Service Face to Face? | |
| Unit 2 | First Impressions | |
| Unit 3 | Body Language | |
| Module 3 | Communication Basics | - |
| Unit 1 | What is Communication? | |
| Unit 2 | Sending a Message | |
| Module 4 | GDPR - About | - |
| Unit 1 | What is GDPR? | |
| Unit 2 | What is personal data and sensitive data? | |
| Unit 3 | What is a controller and what is a processor? | |
| Module 5 | GDPR - Main Principles | - |
| Unit 1 | Main Key Principles | |
| Unit 2 | Lawfulness, fairness and transparency | |
| Unit 3 | Purpose limitation | |
| Unit 4 | Data minimisation | |
| Unit 5 | Accuracy | |
| Unit 6 | Storage limitation | |
| Unit 7 | Integrity and confidentiality (security) | |
| Unit 8 | Accountability | |
| Module 6 | Lawful Bases | - |
| Unit 1 | Lawful bases | |
| Unit 2 | What are the lawful bases? | |
| Module 7 | Individuals Rights | - |
| Unit 1 | Individual rights | |
| Unit 2 | The right to be informed | |
| Unit 3 | The right of access | |
| Unit 4 | The right to rectification | |
| Unit 5 | The right to erasure | |
| Unit 6 | The right to restrict processing | |
| Unit 7 | The right to data portability | |
| Unit 8 | The right to object | |
| Unit 9 | Rights in relation to automated decision making and profiling | |
| Module 8 | Accountability Governance and Security | - |
| Unit 1 | Accountability | |
| Unit 2 | Security and Governance | |
| Module 9 | End of Module Exam | - |
| Unit 1 | End of Module Exam | |
| Module 10 | Completion | - |
| Unit 1 | Congratulations | |