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Course Outline
Module 1 | Introduction | - | |
---|---|---|---|
Unit 1 | Welcome | ||
Module 2 | Face to Face Customer Service | - | |
Unit 1 | What is Customer Service Face to Face? | ||
Unit 2 | First Impressions | ||
Unit 3 | Body Language | ||
Module 3 | Communication Basics | - | |
Unit 1 | What is Communication? | ||
Unit 2 | Sending a Message | ||
Module 4 | GDPR - About | - | |
Unit 1 | What is GDPR? | ||
Unit 2 | What is personal data and sensitive data? | ||
Unit 3 | What is a controller and what is a processor? | ||
Module 5 | GDPR - Main Principles | - | |
Unit 1 | Main Key Principles | ||
Unit 2 | Lawfulness, fairness and transparency | ||
Unit 3 | Purpose limitation | ||
Unit 4 | Data minimisation | ||
Unit 5 | Accuracy | ||
Unit 6 | Storage limitation | ||
Unit 7 | Integrity and confidentiality (security) | ||
Unit 8 | Accountability | ||
Module 6 | Lawful Bases | - | |
Unit 1 | Lawful bases | ||
Unit 2 | What are the lawful bases? | ||
Module 7 | Individuals Rights | - | |
Unit 1 | Individual rights | ||
Unit 2 | The right to be informed | ||
Unit 3 | The right of access | ||
Unit 4 | The right to rectification | ||
Unit 5 | The right to erasure | ||
Unit 6 | The right to restrict processing | ||
Unit 7 | The right to data portability | ||
Unit 8 | The right to object | ||
Unit 9 | Rights in relation to automated decision making and profiling | ||
Module 8 | Accountability Governance and Security | - | |
Unit 1 | Accountability | ||
Unit 2 | Security and Governance | ||
Module 9 | End of Module Exam | - | |
Unit 1 | End of Module Exam | ||
Module 10 | Completion | - | |
Unit 1 | Congratulations |