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Face to Face Customer service and GDPR Online

Module 1 Introduction
Unit 1 Welcome  
Module 2 Face to Face Customer Service
Unit 1 What is Customer Service Face to Face?  
Unit 2 First Impressions  
Unit 3 Body Language  
Module 3 Communication Basics
Unit 1 What is Communication?  
Unit 2 Sending a Message  
Module 4 GDPR - About
Unit 1 What is GDPR?  
Unit 2 What is personal data and sensitive data?  
Unit 3 What is a controller and what is a processor?  
Module 5 GDPR - Main Principles
Unit 1 Main Key Principles  
Unit 2 Lawfulness, fairness and transparency  
Unit 3 Purpose limitation  
Unit 4 Data minimisation  
Unit 5 Accuracy  
Unit 6 Storage limitation  
Unit 7 Integrity and confidentiality (security)  
Unit 8 Accountability  
Module 6 Lawful Bases
Unit 1  Lawful bases  
Unit 2 What are the lawful bases?  
Module 7 Individuals Rights
Unit 1 Individual rights  
Unit 2 The right to be informed  
Unit 3 The right of access  
Unit 4 The right to rectification  
Unit 5 The right to erasure  
Unit 6 The right to restrict processing  
Unit 7 The right to data portability  
Unit 8 The right to object  
Unit 9 Rights in relation to automated decision making and profiling  
Module 8 Accountability Governance and Security
Unit 1 Accountability  
Unit 2 Security and Governance  
Module 9 End of Module Exam
Unit 1 End of Module Exam  
Module 10 Completion
Unit 1 Congratulations